Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund. We do not currently offer exchange of products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us first before returning your item
There are certain situations where we cannot process a refund:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- If you have not contacted us first before sending your item(s)
- Items that are listed as non refundable for change of mind or incorrect purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
For items being returned within 30 days for any reason other then a fault a restocking fee of 20% will apply, the restocking fee will taken from the refunded amount.
The original postage cost paid (if applicable) is not refunded for any return other then a fault with the product.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us first and when instructed send your item to: PO BOX 143, Narellan, NSW, 2567
To return your product, you should mail your product to: PO BOX 143, Narellan, NSW, 2567.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you require assistance please contact us